Service & Repair Policy
Our commitment to quality repair and customer satisfaction. Please review these policies before scheduling service.
About Our Warranty
We warranty our service call for 30 days. This covers the trip charge and diagnostic fee. Our one-year warranty covers any repair in which a part is installed. This warranty covers the part and labor related to the original repair but does not include future service call or trip charges. We will replace any parts that fail due to part defects or poor workmanship. Parts will only be replaced if appliance failure is related to the original repair.
If a return trip is required for warranty work, an appointment will be scheduled at our earliest availability. A service call/trip charge will apply for warranty visits scheduled more than 30 days after the original appointment.
Our Service Call Windows
Our service call windows are four hour windows. Our service call windows are as follows:
7:00am – 9:00am | 8:00am – 11:00am | 11:00am – 2:00pm | 2:00pm – 5:00pm
We require an adult to be present during the agreed-upon time window. You are always welcome to call our office to get an update about your possible service time. Our service call window is when we arrive at the service address, not when we finish a repair or diagnostic.
Cancellation/Rescheduling Fee
If a customer needs to cancel or reschedule an appointment, we require notice by 5:00 PM the day before your scheduled appointment. This does not include Sundays or holidays. If we arrive at the home and we are not able to complete the scheduled appointment due to the inability to communicate with the customer or gain access to the home, you will need to schedule a new appointment and pay another service fee.
Payment and Billing
It is required to pay your bill in full when the technician completes the repair (same day). We do not offer a billing service for our customers. When working with a business or a landlord, we require a credit card to be saved on file along with the contact information of the responsible party. For your convenience, we accept all major credit cards.
Pets
As a safety precaution, we require pets to be isolated from the area the technician will be working in.
Ready to Schedule?
Our factory-certified technicians are ready to help. Call or schedule online today.